Founded in 2008, Wool and the Gang’s mission is clear: to inspire the next generation of makers through the reinvention of the craft experience. To do this, Wool and the Gang embraces their community through social media, influencers, and community-driven content. In order to take that content beyond social channels, Wool and the Gang looked to Pixlee.
Getting a sense for the look and feel of a product without experiencing it in a store can be challenging, especially when the product is yarn – something that can vary significantly in terms of quality. With user-generated content, Wool and the Gang is able to give customers a decent idea of the products as they actually are – similar to what a customer would expect in a store.
“Our product is very tactile, and the quality of the fibre is one of our main selling points which presents a challenge as an e-commerce business. However, our community of makers love to share images that really show the tactility of the product, which is really helpful for us.”
With Pixlee, the Wool and the Gang team are able to find great content that authentically represents the product without the in-person shopping experience.
Every marketer needs more content to promote products across the customer journey. With Pixlee, Wool and the Gang is able to solve the content problem across all channels and across the team. Additionally, the team is able to use Pixlee to determine how well each piece of content is performing – so they can make informed decisions about the content they use on high-value channels.
“It's great for us to have a bank of user-generated content that we can turn to when there are gaps, or when we want to move away from the polished campaign imagery to something a bit more real. The response to our user-generated content has been good in channels like emails.”
Pixlee makes seeding this content across all channels easy for the Wool and the Gang team, with no developer resources required.
“On the surface, Pixlee is a platform for managing UGC and permissioning, but additionally, it comes in handy if you’ve got limited bandwidth in terms of in-house content creation, web development, or design resources. You can use Pixlee to impact those areas quite quickly. I manage the development roadmap for Wool and the Gang, and it's always a challenge to get new stuff into the pipeline. Pixlee doesn’t add any work to our development team and that makes it really simple and great.”
New crafters seeking inspiration needn’t look farther than Wool and the Gang’s social galleries. Especially for those looking to see how each craft looks in different colors. The team at Wool and the Gang is able to automatically tag collected content based on the different colors each kit comes in – saving time and resources for the marketing team, according to Julia, Head of Ecommerce.
“Our knitting kits come in a really wide range of colors. But we don't necessarily photograph them in every single color. User-generated content is helpful in product galleries where people can see the range of colors, particularly if we've got a kit that's multicolored. Having that extra content to show the colors in different lighting and different settings is really useful for us.”
With Pixlee, the team at Wool and the Gang are able to easily collect that authentic content and seed it across all channels to supplement their branded content. Inspiration and authenticity are especially critical when your product is a craft, as shoppers are curious about what the finished product might look like.
“The product that we sell is not a finished item – people are buying the kit to make the product. I think there's something probably quite reassuring in seeing people with the product at different stages towards completion, including our packaging because it’s quite iconic. That helps people get a bit of a sense of what to expect in what they're ordering.”
No matter the craft or experience of the crafter, Wool and the Gang is able to inspire and convert their audience with help from Pixlee.