It’s a challenge faced by every eCommerce company: how to create a dazzling customer experience that offers both ease of use and a ton of functionality.
Most eCommerce sites accomplish this feat through the use of third-party technologies that provide them with tools and content for a better customer experience (and higher conversion rates).
Five Common Types of Third-Party Technologies
In its “2018 eCommerce 3rd Party Technology Index1,” eCommerce optimization company Yottaa highlighted five of the most common types of third-party tech solutions:
1. Personalization and Recommendation – Solutions that collect data about customers and use it to create a personalized experience for them, such as by suggesting other products that they might be interested in.
2. Tag Managers – Tag managers are pieces of code run on a website that third-parties can use for analysis, tracking and reporting purposes. They can give eCommerce sites valuable information about things like the effectiveness of remarketing campaigns and details on customer conversions.
3. Customer Reviews – Services like those provided by TurnTo, which include things like product Ratings & Reviews, Community Q&A, and visual content like photos and videos. Customer-Generated Content like this aids shoppers researching their purchases, and provides helpful social proof that can lead to a conversion.
4. Ad Technology – Code that helps gauge the effectiveness of ads that send customers to an eCommerce site, and provides data that can help with optimizing digital ad campaigns.
5. Social Media – This one’s pretty self-explanatory. Having code from the largest social media platforms, like Facebook, is a move designed to make it easy for online shoppers to share products and experiencers with their networks.
The Importance of Page Load Speeds
The use of third-party technology is on the uptick, according to Retail Systems Research (RSR), an eCommerce industry research group. In a study commissioned by Yottaa, RSR found that the average retail website had somewhere between 40 and 60 third-party technologies implemented on its website.The tradeoff of all of this third-party technology is that it makes web pages load more slowly. And that can be bad news for eCommerce sites.
A 2019 survey of online shoppers conducted by RSR found that more than 90% admitted to leaving an eCommerce site because it loaded slower than expected.2 Additionally, 57% had left a slow eCommerce site and then made a purchase from a competitor.
In its 2019 report on eCommerce third-party technology services3, Yottaa noted that “Customer reviews are particularly complex with large scale databases that need to react quickly and have a significant impact on conversion rate.” In other words, they’re incredibly important to help drive eCommerce transactions on your site.
In the bare knuckled world of eCommerce, it’s advantages like the ones offered by TurnTo that can make a significant difference.
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1 2018 3rd Party eCommerce Technology Index; Yottaa, October 2018.
2 2019 Retailer Website Performance Evaluation; Yottaa, June 2019.
3 2019 eCommerce 3rd Party Technology Index; Yottaa, October 2019.
Pixlee TurnTo Contributor
Pixlee TurnTo welcomes contributed content from leading marketers, influencers and ecommerce experts.