company

industry
Travel & Hospitality

challenge
Increase online bookings and social media engagement
results
social

Kimpton Hotels & Restaurants

Kimpton Hotels & Restaurants is one of the best-loved brands in the hospitality industry. A destination for savvy travelers, visitors choose Kimpton hotels for their unique experiences and heartfelt customer service.

#Kimpton Through Your Lens Social Gallery using Pixlee.

Given the brand’s fun-loving take on luxury boutique travel, it was looking to increase its social media engagement and ultimately, drive more online bookings. It wanted to tell its brand story through its guests’ social media content by displaying and celebrating it across its different property websites and owned channels.

The Kimpton team has used Pixlee content to create:

“Social media’s peer-to-peer content informs and inspires purchasing decisions because of its authenticity and first-person storytelling capabilities. When it comes to travel marketing, user-generated content is a goldmine hidden in plain sight.”

Whitney Reynolds, Director of Social Media @ Kimpton Hotels & Restaurants

Pixlee + Kimpton have seen that with UGC

Kimpton and Pixlee first partnered on the brand's Pet Photo Contest. Pixlee helped Kimpton to amplify its social media campaign: to easily collect photos and videos of visiting pets, display submissions on a microsite, and install voting functionality.

“We couldn’t ask for a better partner in Pixlee. The Pixlee team’s creativity and responsiveness are unparalleled and they genuinely believe that our brand’s success is their success.”

Whitney Reynolds, Director of Social Media @ Kimpton Hotels & Restaurants

After the massive success of the social contest, Kimpton worked with the Pixlee team to evaluate the effects of this customer content on online bookings by displaying galleries of real customer photos on Kimpton's individual property pages.

Pixlee's lightbox enables customers to check the availability of any Kimpton hotel.


“We have over 60 hotel destination pages featuring Pixlee content. The Pixlee platform makes it easy for us to manage and permission the tremendous amount of guest content that we receive every day. We enjoy a high volume of rich, beautiful user-generated content and Pixlee helps us to recognize the individuals behind it in a personal way.”

Whitney Reynolds, Director of Social Media @ Kimpton Hotels & Restaurants