Question-and-Answer systems are one of the hottest topics on the social web. Now learn how to use Social Q&A on your store to increase conversions, bring past customers back, improve your SEO rankings, and drive fresh traffic from social networks.
The goodwill of your customer base is the #1 asset of your business. Don't leave it locked away. Adding Social Q&A to your store can release this untapped goodwill to generate more sales by connecting your shoppers directly to your customers.
That's what makes it "Social" - this isn't just another customer service tool; this is a level of community engagement you've never seen before.
Results include: - Shopper questions about popular items typically receive 3-6 answers from customers within 24 hours - 80% of these questions receive their first customer answer within an hour or two - 7% of past customers receiving a shopper question email return to the store to provide an answer - Shoppers who engage with Q&A convert at a massively higher rate - as high as 7X the baseline - Often produces more user-generated-content (UGC) than customer reviews with attendant SEO benefits During the webinar we’ll walk you through a number of live examples of Social Q&A in action on Yahoo! Stores.